Returns & Refund Policy
At Terra Roots, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our detailed return and refund guidelines below.
30-Day Window
From delivery date to submit a return or exchange request.
$10 Return Shipping Fee
Customer pays return shipping fee
5–7 Business Days
Direct credit posted back to your original payment method.
Direct Support
Dedicated concierge help via info@terraroots.net
Return Window
You have 30 days from the date your item is delivered to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.
Delivery Date
Confirmed by postal carrier tracking scan.
Indoor Trial
Try comfortably on clean indoor carpets.
Return Request Due
Email info@terraroots.net to authorize.
Item Condition Requirements
To be eligible for a return, your item must meet the following criteria:
Unworn & Pristine Condition
The item must be unused, unworn, and in the same condition that you received it.
Original Packaging & Tags
The item must be in its original packaging with all tags attached.
Tip: We encourage trying your shoes on clean indoor surfaces or carpets to test sizing and comfort while preserving mint condition.
How to Initiate a Return
To start a return, please contact us at info@terraroots.net with your order number and the reason for the return. We will provide you with instructions on how and where to send your package. Please do not send your purchase back without contacting us first.
Contact via Email
Send an email to info@terraroots.net with your order number, specific footwear items, and reason for return.
Receive Instructions
Our concierge issues your return authorization number (RMA) and specific return warehouse address instructions.
Package & Send
Pack securely in the original shoe box with an outer protective shipping box. Drop off with your chosen trackable carrier.
Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning an item. Return shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will not be included in your refund.
Restocking Fees
We do not charge any restocking fees for returned items.
We believe returning sustainable footwear should be transparent and straightforward. You will never face surprise deduction fees, administrative handling fees, or box-inspection fees on eligible returns.
Refund Processing
Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
Arrival & Quality Check
Inspected for unworn status
Approval Notification
Automated email update
Funds Transferred
Credited to original card/method
Damaged or Defective Items
If you receive a defective or damaged product, please contact us immediately at info@terraroots.net with photos of the damage so we can evaluate the issue and make it right!
Every Terra Roots pair is handcrafted using natural full-grain hides, plant-based textiles, and natural rubber soles. In the rare event of a transit mishap or manufacturing flaw, our rapid response team will arrange an expedited priority exchange or immediate complete refund at zero extra cost to you.
Received a damaged pair?
Attach photos and your order number for resolution.